Thank you for your patronage at the Marathon Center for the Performing Arts. Please refer to our ticket policies for information regarding purchases and tickets:
All ticket sales are final: There are no refunds or exchanges. If you need to change the location of your seat for the same performance, please contact the ticket office.
Every patron is required to have a ticket to enter the theater, regardless of age.
Marathon Center for the Performing Arts does not cancel, reschedule, or refund due to inclement weather.
Seating Chart: The seating chart for the Donnell Theater is located on each performance’s “BUY TICKETS” page. To select your seats online, simply click the section on the map where you would like to see availability. If you want to select a different section, click “choose a different section”.
The Donnell Theater is categorized by three sections:
- Main Floor: Includes the Main Left, Main Center, and Main Right Sections (wheelchair handicap accessible)
- *Mezzanine: Located in the lower balcony, includes Mezz Left, Mezz Center, and Mezz Right
- *Balcony: Located in the upper balcony, includes Balc Left, Balc Center, and Balc Right
*Please note: the Mezzanine and Balcony are not wheelchair handicap accessible and require the use of stairs
Lost or Stolen Ticket: If lost or stolen, we can replace your tickets. Please contact the ticket office prior to the performance.
Payment: We accept cash, check, and the following credit cards: MasterCard, Visa, Discover, and American Express. All online purchases require a credit card.
Will Call: Tickets will be available one hour prior to the performance at the ticket office. All Will Call tickets will be under the name given during the order. If you need to change the name of the patron picking up the tickets for will call, please call the ticket office. Tickets can also be placed on Will Call when completing an online ticket order; make sure to check the correct Delivery Method when ordering your tickets.
Print-at-home: With online ticket orders, patrons have the opportunity to print their tickets at home. You must provide an email address to print the tickets from the browser. Make sure that the whole ticket prints, including the bar code. If you are having problems, please call the ticket office.
Tickets on a Mobile Device: Patrons can now bring their tickets to a show right on their smart phone from online orders with Print At Home delivery. Make sure you have all the tickets ready to be scanned on your device before entering the theater. In order for the tickets to be scanned from a smart phone, make sure the screen’s brightness is at its highest and the tickets are readable.
Ticket Pick-Up: Patrons are able to pick up tickets from the ticket office during Ticket Office operation hours.
Mail Tickets: We can mail tickets to a patron when an order is placed over the phone. There is a $2.00 handling fee for each purchase. Please provide a mailing address and name of the recipient. Tickets will not be mailed if purchased one week prior to a performance.
Wheelchair Handicap Seating: ADA seating is reserved for the exclusive use of patrons with wheelchair disabilities and their guests (there is no actual chair, but a spot for a wheelchair). The purchase or use of these seating locations by non-disabled individuals is strictly prohibited and can result in relocation or ejection. All ADA seats are identified with the universal handicap symbol.
Companion Seating: Companion seating is for those attending a performance with a patron in need of wheelchair handicap seating. These seats are located to the left and/or right of handicap seating and are marked with a symbol on the seating chart.
If a refund is issued, please note that only the ticket price will be refunded.